Shipping FAQ Page

Free Shipping

 

Free Standard Shipping

 

International Shipping

 

Most items qualify for free shipping in the contiguous USA.

 

If your order doesn't qualify for free shipping, the system may recommend you to choose an option to ship to your respective country.

 

3-7 Business Days

 

1- Business Days

 

Orders placed after 12pm Fridays will ship the next business day. Orders placed after 12pm on Saturdays will ship on the following Monday.

 

 

Products shipped in California normally qualify for 1-business day shipment, please call ahead, or contact this email address: colin@dandolighting.com to see if the product qualifies for 1-day shipping or not.

 

In-stock domestic shipments are usually shipped within 3-5 days of order, however the shipment is usually 1-2 day shipping, so generally. See Delivery Times for details. Totals are calculated after all rebates and bundle discounts have been applied.

 

 

Why didn't my order qualify for Free Shipping?

Your order may not qualify for the following reasons:

  1. Order is heavy due to weight restrictions.
  2. Item/Items are from an international order.
  3. The item is out of stock or backordered.

 

 For International shipments, batteries need to be shipped manually due to the dangerous goods nature of lithium-ion batteries, our 3rd party fulfillment partner doesn't ship internationally.

 

United States

We ship nationwide across the contiguous (lower 48) states, as well as Alaska, Hawaii, Puerto Rico and other USA territories.

International

We ship most international packages via UPS. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes) and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

Some items take longer to be exported due to manufacturer or government restrictions. Our lithium-ion batteries may take longer than normal to clear customs. We wish we could do something about this, but sometimes it is out of our hands. In a situation such as this, we will try as hard as we can to get as much information to our customer as possible.

Where We Ship

We ship around the globe. Please check below to acquaint yourself with any exceptions and conditions that may apply to your specific location.

We currently do not ship to Iran, Sudan, Cuba, Syria, North Korea and Uganda, and any other countries that may or may not be listed here.